Serve Your Customers One by One, with Airbnb’s Brian Chesky

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Dear Community Members,

Before we get started with today’s newsletter, here is a photo from today’s Network Capital Jaipur meet-up.

In the coming weeks, we have events planed in Delhi, New York, Seattle, Hyderabad, Mumbai, and more! Join in!

If offline connections aren’t the thing for you, in the month of December we will be exploring the world of inter-disciplinary work and lateral thinking with the Deep-Generalist Fellowship.

In the age of widespread automation, learning and unlearning is a lifelong pursuit. Tools and technologies will constantly change. While this might unsettle those with a narrow set of skills, it will empower deep generalists to create new opportunities they have nurtured over years of building lateral thinking and conducting repeated experiments to figure how they want to contribute to the changing world around.

Now, onto the theme of today’s newsletter -

Serve Your Customers One by One, with Airbnb’s Brian Chesky

Listen to the lesson here.

Key Takeaways: 

It may seem counterintuitive – but sometimes, it’s absolutely critical to do things that don’t scale. 

1. Hand-craft your way to scale: Nothing creates more long-term value than the hand-crafted work you do in the early days.

1. Build the passion early on: If you want your customers to truly love your product, spend one-on-one time with them and listen deeply to their needs.

1. Let your users write your product roadmap: If they’re passionate enough to share their ideas, listen. It can only make your product better.

1. Feedback is your foundation: One loyal user can turn into many – if you listen to them carefully and early on, while you’re still defining your product.

The Masters of Scale Courses app is a powerful tool that cultivates a winning mindset in growth-focused leaders at any level. Each course is divided into short-form audio bites called ‘Daily Practices,’ lead by Reid Hoffman and some of the world’s most successful entrepreneurs. Each Daily Practice unlocks surprising truths about scaling a business (the stuff we don’t learn in school), with actions to put into practice right away. In the app, you’ll earn a beautifully designed certificate upon completion of each course. 

If you’d like to hear more from Masters of Scale Courses, we’re pleased to be able to offer an exclusive 50% discount on annual membership to the app. Redeem promo code NETWORKCAPITAL at join.mastersofscale.com/networkcaptial.

💝 If you want to learn how to navigate the Network Capital ecosystem, explore our chatbot.  

✍🏼 Read our founder Utkarsh Amitabh’s Harvard Business Review articles here Building Your Category of One, Should You Choose Passion Over Paycheck, How to Make Envy Work for You?, and The Right Way to Make a Big Career Transition

💞 Read our founder Utkarsh Amitabh’s book Seductive Illusion of Hard Work. The foreword written by Klaus Schwab, the founder of World Economic Forum.